Our Agreement
Office Hours: Monday through Friday from 8:00 a.m. to 5:00 p.m. If we are very busy, you may get our voicemail. We return our calls promptly.
Holidays: Diamond Shine Cleaning Services is closed on all major holidays. If your scheduled cleaning falls on a holiday, we will call or send you a letter to reschedule your cleaning one to two weeks prior to your cleaning. Please check our newsletter for current holiday scheduling.
Newsletters: Newsletters are sent to our customers quarterly. Our newsletters contain important updates on holiday closures, interesting home management tidbits, and information on additional services.
Customer Feedback: Each of our clients has different needs. Please keep us informed of any comments or suggestions you may have. The more specific your feedback, the better job our staff can do for you. In the event that you are not satisfied with the cleaning, please let management know of your concerns within 48 hours.
OUR SERVICES
Products: Diamond Shine Cleaning Services provides the products and equipment necessary to clean your home. We use both green cleaning products and traditonal cleaning products which are completely safe for your surfaces. If you would like us to use a product we do not carry, then please provide that product and we will be happy to use it in your home. We cannot, however,guarantee the safety of products that you provide. For heavy build-up or stains, we may request your permission to use a stronger cleaning agent, which may contain toxins.
We are happy to customize cleanings to fit individual needs. Please communicate these needs to our management staff and we will be happy to accommodate, so long as the requests are for tasks in which our cleaner has been professionally trained. We offer several different types of cleanings tailored to your needs. Below is a list of the tasks performed on each type of cleaning, and how the time is used.
Move In/Move Out/Post Construction Cleanings These are deep cleanings in a house or apartment where there is little or no furniture, or in a home that has had recent construction. These cleanings are done hourly from a list of priorities constructed over the phone with the Diamond Shine Cleaning Services Operations Manager.
On-going House Cleanings
We charge you a fixed rate for regular service (weekly, biweekly or monthly one- time ).
This rate includes the basic tasks listed below.
Bathrooms (Every Clean)
Tile walls, bathtubs and showers cleaned
Shower doors cleaned
Vanity and sink cleaned
Mirrors and chrome fixtures cleaned and shined
Floors cleaned/carpets vacuumed
Toilets thoroughly cleaned
Window sills, ledges, and blinds dusted
Cobwebs removed
Doors and door frames spot cleaned
General dusting
Kitchen and Eating Areas (Every Clean)
Counter tops cleaned
Outside of range hood cleaned
Top and front of range cleaned
Drip pans or glass top surfaces wiped
Sinks cleaned and chrome shined
Fronts of all appliances cleaned
Floors vacuumed and damp mopped
Window sills, ledges, and blinds dusted
Cobwebs removed
Microwave wiped out
Doors and door frames spot cleaned
General dusting
Sleeping and Living Areas (Every Clean)
Flat areas hand wiped
Doors and door frames spot cleaned
Cobwebs removed
Picture frames dusted
Ceiling fans dusted
Lamp shades dusted
Intricate items dusted
Heavy knickknack areas dusted
Window sills, ledges, and blinds dusted
Wood floors vacuumed and damp mopped
Stairs vacuumed
Empty closet floors vacuumed
All readily accessible floors vacuumed
Detail-Clean: Rotating Basis
In addition to the services provided every time, we provide these services on a rotating basis.
Bathrooms Detail-Clean (A Clean)
Tile grouting scrubbed
Shower door given extra attention
Doors and door frames hand wiped
Knickknacks individually cleaned
Baseboards and window sills hand wiped
Floors given extra attention
Faucets, sinks, and drains toothbrushed
Kitchen & Eating Area Detail-Clean (A Clean)
Inside of range hood cleaned
Drip pans or glass top surfaces cleaned
Doors and door frames hand wiped
Appliances cleaned and shined
Knickknack areas cleaned
Baseboards and window sills hand wiped
Floors given extra attention
All kitchen furniture hand wiped
Sleeping & Living Areas Detail-Clean (B Clean)
Doors and door frames hand wiped
Window sills and ledges hand wiped
Knickknacks individually cleaned
Furniture surfaces hand wiped
Baseboards hand wiped
Furniture and upholstery vacuumed
Carpet edges vacuumed
Floors given extra attention
Accessible areas under furniture vacuumed
OUR AGREEMENT
Cleaning Times: Your cleaning service schedule will be indicated on your client data sheet. We do our best to
be prompt and meet the cleaning time indicated, but traffic and other clients may affect our schedule. If your
scheduled cleaner is going to be more than 15 minutes late, we will contact you. If no arrival time is indicated, then
the cleaning will be done between the hours of 8:00 a.m. and 5:00 p.m. Our cleaners appreciate your flexibility.
Please allow for an open time frame rather than an exact arrival time when possible.
Payment Policy: Payment is due at the time of service. If no cash or check is provided at the time of service, full payment for all amounts owed will be processed using the credit card you have on file.
Late Fee: Overdue payments are subject to a late fee of $25.00. In addition, interest will be charged at the rate of twelve percent (12%) per year on all overdue amounts. Diamond Shine Cleaning Services reserves all rights available under the laws to collect any amounts due and owing pursuant to this agreement
No Show Fee: If you wish to cancel or reschedule a cleaning appointment, at least 24 hours notice is required. If a cleaning appointment is cancelled less than 48 hours in advance, or, if the cleaner is unable to enter the house, a cancellation fee of one half the cost of the scheduled cleaning will be charged. If an open ended cleaning is scheduled and cancelled less than 24 hours in advance, a cancellation fee of $75.00 will be charged.
If a cleaning is rescheduled by the client less than 48 hours in advance, rather than cancelled, a fee of $25.00 will be charged.
On the rare occasion that Diamond Shine Cleaning Services cancels a scheduled cleaning appointment with less than a 48-hour advance notice, and has no available openings for another cleaning appointment within the next five business days, the next cleaning will be provided at half price.
On the rare occasion that Diamond Shine Cleaning Services must reschedule an appointment with less than a 48 hours advance notice, a $25.00 credit will be offered on the next cleaning. If our offer to reschedule is refused by the client for any reason, no credit will be granted.
Returned Check Fee: Returned checks are subject to a $25.00 processing fee, and may incur late payment fees if issue is not immediately remedied.
Assigned Cleaner: Your assigned cleaner is indicated on your client data sheet. This person will be your regular cleaner with the exception of illness, vacation, or personal emergency. In the event your assigned cleaner ends employment with the company, he or she will be replaced with another trained cleaner who has been briefed on the details of your home and cleaning services.
SERVICE QUALITY GUARANTEE
Diamond Shine Cleaning Services strives to provide outstanding cleaning services for our clients. If you are unhappy with any cleaning service provided, you are required to notify us within 48 hours of service in order for us to address and correct the problem.
If we receive prompt notification, we will come back to examine the problem. If the problem involves the quality of service we have provided, we pledge to correct the problem at no charge and additionally provide one half hour of cleaning services at no extra charge to compensate for your inconvenience.
If we do not receive notice of a problem within 48 hours of the cleaning, or if you decide to correct the
problem yourself, we will not be able to correct the problem for you nor will you be compensated for your inconvenience.
